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Icom America - 2 way radios

General Services Administration (GSA)

Icom America has been a proud GSA Contract Holder since December 2000 and pleased to have offered our support, products and services to Federal, State and Local Agencies.

Our twenty-year contract GS35F0109L expired on December 14, 2020 and we are presently awaiting GSA’s approval of our new replacement contract.

Until that time, we are offering special "open market" pricing to our GSA Customers. Herein you will find our vendor information, instructions for obtaining quotes or placing orders, warranty information, our return policies and much more!

Feel free to reach out to our Customer Service or Contract Administration Teams should you have any questions.

We thank you in advance for your continued patronage and patience during this contract-gap.

Details

Open Market Information

Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Federal ID:
CAGE Code:
DUNS:
SAM Registered:
Website:
Business Size:
NAICS Classification:
NAICS Classification:


Payment Terms:
Freight:
Delivery Schedule:
91-1083924
62526
037999331
Yes
www.icomamerica.com
Large
334220 (Small Business)
423690 (Large Business)


2% 20, N30 OAC
F.O.B. Destination CONUS, AK, HI
30-60 days ARO

Eligible Purchasing Agencies

The following agencies are authorized to purchase under our ‘Open Market’ program:

For Federal Agencies: please click here .

For State & Local eligible agencies, please click here .

Contact Us

Our Associates are here to support you in any way they can. Please feel free to contact us at anytime.
Government Customer Service
Supports:
Email:
Phone:
Fax:
Pricing, availability, quotes, orders, tracking, etc.
governmentsales@icomamerica.com
(425) 450-6090
(425) 450-6063
Technical Support Team
Supports:
Email:
Phone:
Fax:
Icom equipment operation, programming, parts ID, etc.
www.icomamerica.com/contact
(800) 253-1498
(425) 637-8417
Government Sales Program Manager
Supports:
Email:
Phone:
Fax:
Bids, Contract Administration, Sales Programs, etc.
SalesContracts@icomamerica.com
(425) 450-6092
(450) 637-6063
Regional Sales Manager
Supports:
Overall territory management, product application, project support, site visits, etc.
Please select your region to locate the proper Sales Representative for your area.

Instructions for Requesting Quotes or for Placing Orders

To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com. The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.

Product Warranty Overview

Amateur
Avionics
Land Mobile
Marine
Accessories
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.

Optional Extended Warranty

Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at (425) 586-6327 or ExtendedWarranty@icomamerica.com.

Return Policies

If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com.

A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is not in new condition, a minimum 20% restocking fee may be applied.

If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the person listed under Authorized Dealers/Resellers and they will assist you in the return process.

 

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