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Icom America - 2 way radios

Repair

Icom America’s Repair Centers handle evaluation and repairs of Icom products. Icom has contracted with two facilities to handle warranty repair service for most Icom products in warranty.

Some out of warranty products may be non-repairable due to age and parts availability. Icom recommends contacting the local repair center before sending in older Icom radios to verify repair viability.

Click here for a list of no longer supported products .

Download the IC-7610 proper packing instructions document here.

Warranty service

Complete the REQUIRED REPAIR FORM and provide a copy of your proof of purchase prior to shipping any equipment to Icom America’s repair centers. The customer will pay freight (insured) to the Icom Repair Center and Icom America will return equipment FedEx Ground.

Out of warranty service

Products outside the Icom America warranty period will incur a minimum one-hour labor fee of $100, plus any parts replaced. Icom will contact the customer with the repair estimate.
If the repair estimate is refused, a half hour labor fee of $50 will apply.

Complete the REQUIRED REPAIR FORM prior to shipping any equipment to Icom America’s repair centers.
The customer will pay freight (insured) to and from the Icom Repair Center.
We will ship all equipment back FedEx Ground.

Your repair will be processed faster if pre-approved payment is provided. If you receive a repair estimate, repair on your product will be on hold until we receive authorization to repair or not.

If an estimate has not been responded to within 30 days of the initial contact, the estimate will be considered denied and we will ship the product back to the customer including a processing fee.

Find a repair center near you

Repair Center Location Products Serviced
Icom America Repair Center - Washington
12421 Willows Road NE
Kirkland, WA 98034
Phone: (425) 454-8155 (press #6)
Amateur radios
Aviation radios
Network radios
Land Mobile radios
Marine radios
Only FM and UL approved repair facility
Icom Repair Center – New Jersey
17000 Commerce Parkway, Suite B
Mount Laurel, NJ 08054
Phone: (425) 454-8155 (press #6)
Land Mobile: Mobiles and, Handhelds only - (No FM or UL)
Icom Authorized Repair Center – Illinois
AJR International Inc.
300 Regency Drive
Glendale Heights, IL 60139
Phone: (888) 616-9600
Aviation radios
Land Mobile radios
Marine VHF, no SSB
Icom Authorized Repair Center – Michigan
SAR Technical Services, Inc.
1792 Nash Drive
St. Joseph, MI 49085
Phone: (269) 429-2334
Amateur radios, no D-Star Repeaters
Aviation radios
Marine radios

 

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