English | Español | Português
Icom America - 2 way radios

Repair

Icom’s Repair Department handles all evaluation and repairs of Icom products. Icom contracted with five facilities to handle all warranty and repair service for all Icom products in warranty or beyond warranty.

Some out of warranty products may be non-repairable due to parts no longer available. Icom recommends contacting the local service center before sending in older Icom radios to verify parts availability.

Click here for a list of no longer supported products.

If you are sending in a Limited Edition IC-7850 for service without the protective sheet applied, please call the Icom America Service Department – Washington at  (800) 306-1380 prior to shipment.

Warranty service

Prior to shipping any equipment to Icom America a Repair Authorization Form must be completed.

Send us the radio (insured) along with the repair authorization form to the Icom Service Center nearest you.

Out of warranty service

Products outside the Icom America warranty period will incur a minimum one hour labor fee of $92.40, plus any parts replaced. Icom will contact the customer with the repair estimate. If the repair estimate is refused, a half hour labor fee of $46.20 will apply.

Prior to shipping any equipment to Icom America a Repair Authorization Form must be completed.

Send us the radio (insured) along with the repair authorization form to the Icom Service Center nearest you.

Your repair will be processed faster if pre-approved payment is provided. If you receive a repair estimate, repair on your product will be on hold until we receive authorization to repair or not. If an estimate has not been responded to within 30 days of the initial contact, the estimate will be considered denied and we will ship the product back to the customer including a processing fee. Please contact the Icom Repair facility to receive an estimated time to repair your radio.

Find a service center near you

Service Center Location Products Serviced
Icom America Service Center - Washington
12421 Willows Road NE
Kirkland, WA 98034
Phone: (800) 306-1380
Amateur radios
Aviation radios
Land Mobile radios
Marine radios
Only FM approved repair facility
Icom Authorized Service Center – California
NEXTEC Global, Inc.
2421 West 205th Street, Suite D100
Torrance, CA 90501-1462
Phone: (310) 212-7770
E-Mail: Golan@nextec.us
Land Mobile radios
Icom Authorized Service Center – Florida
Williams Communications
5046 Tennessee Capital Blvd
Tallahassee, FL 32303
Phone: (800) 649-5783
Marine radios
Icom Authorized Service Center – Illinois
AJR International Inc.
300 Regency Drive
Glendale Heights, IL 60139
Phone: (888) 616-9600
Aviation radios
Land Mobile radios
Marine VHF, no SSB
Icom Authorized Service Center – Michigan
SAR Technical Services, Inc.
1792 Nash Drive
St. Joseph, MI 49085
Phone: (269) 429-2334
Amateur radios, no D-Star Repeaters
Aviation radios
Marine radios
Icom Authorized Service Center – New York
United Radio
5703 Enterprise Parkway
East Syracuse, NY 13057
Phone: (877) 349-4266
Aviation radios
Land Mobile radios
Marine VHF, no SSB

 

View our blog