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Technical Support

The Technical Support team provides assistance in the proper operation, programming and interfacing of Icom America products. Our technical support staff can also supply pre-sale information for customers considering our products. Have a technical question or issue with an Icom product? Try one of our web based support solutions, or contact us directly using the links below.

Looking for information about parts, accessories, service or warranty?

Find contact information for the Service and Parts Departments on the Contact page.

Sending in my radio for repair

How do I send my radio in for repair?

Product Support

Icom America Inc. has made every effort to support all of our legacy products as best as possible, however, decreasing availability of OEM parts and supplies for these products makes them unsupportable.

As the manufacturer, the following products are no longer supportable at Icom America Inc. and Icom Repair Centers (ISC):

Download unsupported products list (PDF)

Icom America's statement on counterfeit Icom products

Read the bulletin

How to Contact Technical Support

Monday – Friday 7:30 AM to 4:30 PM
Phone: (800) 253-1498 or (425) 450-6087
Email Technical Support Department

Knowledge Base

Icom's Knowledge Base is now reorganized to help you find solutions faster! You can find the exact answer or file you need just by choosing and clicking the newly designed categories, starting from top to bottom. Also, you can enter a general search of any level category, and then continue to enter search keywords to drill down to find your answer.

Knowledge Base

Product Brochures and Instruction Manuals

Download instruction manuals, brochures and product documentation from our Download Database.

Download Database
View our blog