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Massachusetts State Contract

This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders, warranty information, our return policies and much more!

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Contract Details

Contract Information

Contract #:
Type:
Effective Period:
Payment Terms:
Freight:
Delivery Schedule:
Terms & Conditions:
ITT40
Two-Way Radio Systems, Equipment & Services
07/01/09 – 12/31/14
2% 20, N30 OAC
F.O.B. Destination CONUS
30-60 days ARO
View terms & conditions

Eligible Purchasing Authorities

This is a statewide procurement open for use by all eligible public entities within the Commonwealth of Massachusetts, unless otherwise noted, including: Cities, towns, districts, counties and other political subdivisions; Executive, Legislative and Judicial Branches, including all Departments and elected offices therein; Independent public authorities, commissions and quasi-public agencies; Local public libraries, public school districts and charter schools; Public hospitals owned by the Commonwealth; Public institutions of higher education; Non-profit, UFR-certified organizations that are doing business with the Commonwealth; Other states and territories with no prior approval by the State Purchasing Agent required; and Other entities when designated in writing by the State Purchasing Agent.

Contact Us

Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Federal ID:
CAGE Code:
DUNS:
CCR Registered:
Website:
Business Size:
91-1083924
62526
037999331
Yes
www.icomamerica.com
Large
Our Associates are here to support you in any way they can. Please feel free to contact us at anytime.
Government Customer Service
Supports:
Email:
Phone:
Fax:
Pricing, availability, quotes, orders, tracking, etc.
governmentsales@icomamerica.com
(425) 450-6090
(425) 450-6063
Technical Support Team
Supports:
Email:
Phone:
Fax:
Icom equipment operation, programming, parts ID, etc.
Support@icomamerica.com
(800) 253-1498
(425) 637-8417
Government Sales Program Manager
Supports:
Email:
Phone:
Fax:
Bids, Contract Administration, Sales Programs, etc.
SalesContracts@icomamerica.com
(425) 450-6092
(450) 637-6063
Regional Sales Manager
Supports:
Email:
Phone:
Fax:
Direct & Indirect outside sales for this region.
EasternRegionSalesManager@icomamerica.com
(740) 362-4919
(740) 362-4418

Authorized Dealers/Resellers

All-Comm Technologies, Inc.
5 Whitmore Road
Revere, MA 02151
Ph: (781) 289-3000
Contact: Paul Boudreau
Email: pboudreau@allcomm1.com

CyberComm Sales, Inc.
56 Holton Street
Woburn, MA 01801
Ph: (781) 647-1010
Contact: John Connolly
Email: jconnolly@cybercomminc.com

TCS Communications Corp.
PO Box 5192
Salisbury, MA 01952
Ph: (978) 465-7932
Contact: Todd Williams
Email: todd.williams@tcscommunications.com

Industrial Communications
40 Lone Street
Marshfield, MA 02050
Ph: (781) 319-1103
Contact: Bill Davis
Email: bill.davis@induscom.com

Comtronics Corporation
1230 Furnace Brook Pkwy
Quincy, MA 02169
Ph: (617) 770-0212
Contact: Catherine Leonard
Email: cleonard@radioshop.com

Frappier Radio
160 Canterbury Way
West Springfield, MA 01089
Ph: (413) 783-6021
Contact: Don Frappier
Email: frappierradio@comcast.net

WPCS International Inc.
427 Hayden Station Road
Windsor, CT 06095
Ph: (860) 640-6600
Contact: Tony Ambrosino
Email: Tony.abmrosino@wpcs.com

CG Communications
70 Seminole Ave
Waltham, MA 02451
Ph: (781) 308-0198
Contact: Charlie Gargone
Email: cgcom11@verizon.net

Contract Overview for Terms, Products and Pricing

Icom America offers a comprehensive Contract Reference Guide for our End-users that give them the at-a-glance view of this contract. Here you will find a complete list of products, services, discounts and/or prices offered for this contract.

Instructions for Requesting Quotations or for Placing Orders

To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com. The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.

To obtain a quote or place an order from an Authorized Icom Dealer, please contact the contact person listed under Authorized Dealers/Resellers.

Product Warranty Overview

Amateur
Avionics
Land Mobile
Marine
Accessories
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.
For complete terms and conditions of Icom’s equipment warranties, click here.

Optional Extended Warranty

Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at (425) 586-6327 or ExtendedWarranty@icomamerica.com.

Return Policies

If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com.

A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is not in new condition, a minimum 20% restocking fee may be applied.

If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the person listed under Authorized Dealers/Resellers and they will assist you in the return process.