Houston-Galveston Area Council Contract
HGACBuy is a "Government-to-Government" procurement service available nationwide. Governmental entities have been procuring products and
services through HGACBuy for more than 30 years.
This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders,
warranty information, our return policies and much more!
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Terms & Conditions:
Radio Communication/Emergency Response & Mobile Interoperable Equipment
05/01/15 – 04/30/18
2% 20, N30 OAC
F.O.B. Destination CONUS
30-60 days ARO
View terms & conditions
Eligible Purchasing Authorities
The following agencies are authorized to purchase under this contract:
Any local government or non-profit organizations providing
governmental services may participate in the Program so long
as their state law allows. There is also no cost to join and
become a member of the H‐GAC Cooperative Purchasing Program.
Furthermore, this contract is also available to out of state
governments and or political entities, state agencies and
non‐profit agencies whenever practicable.
Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Our Associates are here to support you in any way they can.
Please feel free to contact us at anytime.
Government Customer Service
Technical Support Team
Government Sales Program Manager
This Direct Contract between Icom America and the Houston-Galveston Area Council (HGAC), however we are pleased to offer the HGAC pre-approved list of Authorized Icom Dealers throughout the United States that are allowed to “support” us on this contract.
Download a list of dealers / resellers
Products & Pricing
Icom America offers a comprehensive Contract Reference Document for our End-users that give them the at-a-glance view of this contract. Here you will find a
complete list of products, services, discounts and/or prices offered for this contract.
Instructions for Requesting Quotations or for Placing Orders
To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at
(425) 450-6090 or
The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists
can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.
HGAC Administration requires all quotations to be approved by their office. Once the Authorized HGAC Enduser obtains a price quotation from Icom America, they are to submit to HGAC for recording/approval before placing the order.
This Direct Contract between Icom America and the Houston-Galveston Area Council (HGAC), however we are pleased to offer the HGAC pre-approved list of Authorized Icom Dealers throughout the United States that are allowed to “support” this contract.
All purchase orders are to be issued directly to Icom America for processing. Should you have any questions or require further clarification of this information, please do not hesitate to contact us.
Product Warranty Overview
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.
For complete terms and conditions of Icom’s equipment warranties, click here
Optional Extended Warranty
Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to
your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at
(425) 586-6327 or
If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or
A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is
not in new condition, a minimum 20% restocking fee may be applied.
If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the
person listed under Authorized Dealers/Resellers and they
will assist you in the return process.