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Icom America - 2 way radios

U.S. Department of the Interior Contract

This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders, warranty information, our return policies and much more!

Department of the Interior sales contract

Contract Details

Contract Information

Contract #:
Type:
Effective Period:
Payment Terms:
Freight:
Delivery Schedule:
Terms & Conditions:
D17PC00435
IDIQ DOI Field Communications Program
10/01/2017 – 09/30/2022
2% 20, N30 OAC
F.O.B. Destination CONUS
30 days ARO (large orders 90-120 days)
View terms & conditions

Eligible Purchasing Authorities

For utilization government-wide, which includes all bureaus and offices within the Department of the Interior. www.doi.gov/bureaus

Contact Us

Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Federal ID:
CAGE Code:
DUNS:
CCR Registered:
Website:
Business Size:
91-1083924
62526
037999331
Yes
www.icomamerica.com
Large
Our Associates are here to support you in any way they can. Please feel free to contact us at anytime.
Government Customer Service
Supports:
Email:
Phone:
Fax:
Pricing, availability, quotes, orders, tracking, etc.
governmentsales@icomamerica.com
(425) 450-6090
(425) 450-6063
Technical Support Team
Supports:
Email:
Phone:
Fax:
Icom equipment operation, programming, parts ID, etc.
www.icomamerica.com/contact
(800) 253-1498
(425) 637-8417
Government Sales Program Manager
Supports:
Email:
Phone:
Fax:
Bids, Contract Administration, Sales Programs, etc.
SalesContracts@icomamerica.com
(425) 450-6092
(450) 637-6063
Federal Solutions Sales Manager
Supports:
Email:
Phone:
Fax:
Technical expertise for product selection and solution applications.
philkirmuss@icomamerica.com
(425) 586-6337
(425) 450-6063

Authorized Dealers/Resellers

Icom America values the partnerships we have with our Authorized Dealers and feel confident that you will enjoy working with them as much as we do!

Check out our Locate a Dealer section on our corporate website to find a local area dealer should you need any assistance with product selection, applications, service, repair and/or training. Purchase orders under this contract would need to be addressed to Icom America Inc.

If you have any questions or need further clarification, please feel free to contact us.

Products & Pricing

Icom America Inc. received an award for Functional Category 1 – Section(s): 2.a. P25 Single Band VHF-UHF1; 2.e. P25 Fixed Infrastructure; 2.h. P25 Radio - Data Radio; 2.l. Aviation Band; 2.m. Marine Band

Instructions for Requesting Quotations or for Placing Orders

To obtain a quote from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com. The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.

Regarding order placement under the Icom America Award D17PC00435, please contact FieldCom@ibc.doi.gov for ordering questions, additional information and potential order placement.

Product Warranty Overview

Amateur
Avionics
Land Mobile
Marine
Accessories
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.
For complete terms and conditions of Icom’s equipment warranties, click here.

Optional Extended Warranty

Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at (425) 586-6327 or ExtendedWarranty@icomamerica.com.

Return Policies

If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com.

A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is not in new condition, a minimum 20% restocking fee may be applied.

If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the person listed under Authorized Dealers/Resellers and they will assist you in the return process.

 

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