"I recently had a problem with my Icom marine radio. Through the Internet, I read about the probable issue with my radio and the excellent comments on blogs about Icom as a company and Williams Communications in Tallahassee, Fla. I phoned Williams; they instructed me to send them the radio with a brief description of my problem. I did so and shipped it to them with my contact information. In less than a week, my radio was returned repaired at no charge via warranty coverage from Icom. Unbelievable service! Thank you Icom and Williams Communication. I will tell everyone I can what an awesome experience I had. I was in a vulnerable spot at the mercy of a business I had never heard of – fairly expecting to hear [that] my repair cost would cost me lord knows what. I will never forget the kindness and generosity you displayed in covering the defective part."
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